1. Order Processing
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Timeframe: Orders are printed and prepared after purchase, with an estimated delivery time of 5–10 business days. Delivery times may vary depending on your location.
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Notification: Once your order is shipped, you will receive a shipping confirmation email and/or SMS with your unique tracking details.
2. Shipping Time
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Estimated Delivery: 5–10 business days from the date you place your order, depending on your location.
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What's Included: This estimate covers the time to print and prepare your order as well as the time in transit with our courier partners — there's no separate processing wait on top of it.
3. Shipping & Payment Charges
We offer transparent shipping rates based on your payment method:
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Prepaid Orders (UPI, Cards, Net Banking, Wallets): Free shipping on every order, with no minimum order value.
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Cash on Delivery (COD): Available for delivery addresses in India, with a flat ₹25 delivery charge per order (not per item). The charge is shown at checkout before you place your order.
4. Order Tracking
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Track Online: Use the tracking link provided in your shipping confirmation email to monitor your package in real-time.
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Account Status: You can also check your order status by logging into your account on our website and navigating to the “My Orders” section.
5. Undeliverable Orders
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Reshipping: If the courier is unable to deliver the package after multiple attempts and it is returned to us, we will coordinate with you to reship it.
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Prepaid Orders: Prepaid orders remain valid. We will reach out to verify the address and arrange delivery again. (Note: Additional shipping charges may apply for re-shipment if the original address provided was incorrect).
6. Support
For any shipping-related issues, delays, or questions, please feel free to reach out to us:
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Email: norelle.hello@gmail.com
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WhatsApp: +91 8800885434