Refunds
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If you cancel your order before it has been shipped, you’ll receive a full refund to your original payment method.
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Refunds are usually processed within 7–10 business days after approval.
Exchanges
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Exchanges are allowed only for the same product in case of a size or defect issue, within 14 days of delivery.
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Customers are responsible for shipping costs related to exchanges.
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We may decline exchanges if:
• The product has been worn, washed, or damaged by the customer.
• The item is returned without its original packaging.
Damaged or Defective Items
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If you receive a damaged or defective item, please send clear photos and your order details to norelle.in@gmail.com within 48 hours of delivery.
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Our team will verify the issue and arrange a reverse pickup or replacement if applicable.
Return Shipping & Packaging
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Please ensure the product is returned in its original packaging with all tags intact.
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Reverse pickup or re-delivery fees (₹100–₹250) are to be borne by the customer.
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Returns without prior approval from our support team will not be accepted.
How to Request a Return or Exchange
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Email us at norelle.in@gmail.com with your Order ID, photos (if required), and reason for return/exchange.
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Our support team will guide you through the next steps promptly.