Privacy Policy

Last Updated: 18/04/2026

1. Introduction & Scope

We at Norelle.in (“we”, “us”, “our”) are committed to protecting your privacy and ensuring transparency in how we collect, use, and store your personal information. This Privacy Policy describes how we handle personal data when you use our website (https://norelle.in), place orders, sign up for our services, or otherwise interact with us. By using our Website or providing us your personal information, you consent to the practices described in this Privacy Policy.

2. Personal Data We Collect

Depending on the interaction you have with us, we may collect the following types of personal data:

  • Identity & Contact Data: Name, email address, phone number, postal address, billing & shipping address.

  • Transaction & Financial Data: Payment method, order history, returns, refunds, and tokenized payment data (we do not store full card numbers).

  • Technical & Usage Data: IP address, browser type and version, device identifiers, operating system, pages visited, time & date of visits, navigation paths, and referring URLs.

  • Location Data: Approximate location derived from IP or device, where relevant for delivery.

  • Preferences & Profile Data: Size preferences, product interests, feedback, and newsletter preferences.

3. Use of Personal Data

We use the data we collect for the following essential purposes:

  • Order Fulfillment: To process and fulfill your orders, including payment processing, shipping, and handling returns or refunds.

  • Communication: To send order updates, respond to customer support queries, and notify you about changes to our services.

  • Experience Personalization: To recommend products, offers, and content that align with your interests.

  • Security & Analytics: To measure website traffic, detect and prevent fraud, and conduct internal audits to improve performance.

  • Marketing: To send promotional emails and newsletters (only if you have opted in).

  • Compliance: To comply with tax, accounting, and legal statutory requirements in India.

4. Sharing / Disclosure of Your Data

We will not sell your personal data to unauthorized third parties. However, we share data in the following cases:

  • Service Providers: With partners who assist in operations, such as Payment Gateways (Razorpay, etc.), Courier Partners (BlueDart, Delhivery, etc.), and IT/Hosting providers.

  • Legal Requirements: If required by law, regulation, or government authority to prevent fraud or protect our legal rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of Norelle, your data may be transferred as a business asset.

5. Cookies & Tracking Technologies

We use cookies and web beacons to monitor usage and improve your experience.

  • Session Cookies: Temporary cookies that are deleted when you close your browser.

  • Persistent Cookies: These stay on your device to remember your preferences for your next visit.

  • You may block cookies via your browser settings, but this may limit certain functionalities of the Website.

6. Data Security & Retention

We implement industry-standard technical and physical security measures (including SSL encryption) to protect your data. While we strive to protect your information, no system is 100% secure. We retain your personal data only as long as necessary for order fulfillment, legal compliance, and dispute resolution.

7. Your Rights

You have the right to:

  • Access & Rectify: Request a copy of your data or correct inaccurate information.

  • Erasure: Request deletion of your data under certain circumstances (Right to be Forgotten).

  • Withdraw Consent: Unsubscribe from marketing communications at any time.

8. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

  • Phone/WhatsApp: +91 8800885434

  • Email: norelle.hello@gmail.com

  • Address: East Delhi, India