1. Order Processing
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Timeframe: All orders are processed within 1–2 business days after payment confirmation.
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Notification: Once your order is shipped, you will receive a shipping confirmation email and/or SMS with your unique tracking details.
2. Shipping Time
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Standard Delivery: Delivery typically takes 4–12 business days, depending on your location.
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Metro Cities: Usually receive orders within 7–8 business days.
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Other Regions: May take 10–12 business days.
3. Shipping & Payment Charges
We offer transparent shipping rates based on your payment method:
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Online Payments (Prepaid): A flat shipping fee of ₹33 applies to all orders nationwide.
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Cash on Delivery (COD): A flat shipping fee of ₹33 + a COD service fee of ₹50 (Total ₹83) applies.
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Free Shipping: Premium Quality Assured on all orders above ₹2,000/-. (Note: Free shipping applies to the shipping fee; COD service fees may still apply).
4. Order Tracking
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Track Online: Use the tracking link provided in your shipping confirmation email to monitor your package in real-time.
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Account Status: You can also check your order status by logging into your account on our website and navigating to the “My Orders” section.
5. Undeliverable Orders
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Reshipping: If the courier is unable to deliver the package after multiple attempts and it is returned to us, we will coordinate with you to reship it.
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Prepaid Orders: Prepaid orders remain valid. We will reach out to verify the address and arrange delivery again. (Note: Additional shipping charges may apply for re-shipment if the original address provided was incorrect).
6. Support
For any shipping-related issues, delays, or questions, please feel free to reach out to us:
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Email: norelle.hello@gmail.com
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WhatsApp: +91 8800885434