Order & Payment
How do I place my order?
Browse the products, choose your size if needed, click “Add to Cart,” then proceed to Checkout. You can log in or continue as a guest, fill your shipping details, and make payment to place the order.
How will I know my order is placed successfully?
You will receive a confirmation email with your order details and ID. Later, you’ll get another email once your order is shipped.
What if my payment fails but money is deducted?
Check your bank account first. Usually, the amount gets reversed within 7-10 business days. For help, contact us at info@yourdomain.com.
Shipping & Delivery
How do I receive my order?
Your order will be delivered to your address via a trusted courier service in 4–12 business days (depending on location). The items arrive in sealed packages.
How long will delivery take?
In metro cities, delivery often happens in 7–8 business days; for other areas, 10–12 days. During peak seasons or unforeseen delays, it may take longer.
What if my order is undeliverable?
If the courier cannot deliver and returns the package, we’ll reship the order. For prepaid orders, you don’t lose your order — we’ll arrange delivery again.
Order Tracking & Changes
How should I check my order status?
Log in to your account → go to “My Orders” or “Track Order.” You can also use the “Track Order” link and enter your order ID to see updates.
Can I cancel or amend my order?
Changes (address, product, etc.) can’t be made once processing starts. But you may cancel within a small grace period if the “Cancel Order” button is visible in your account. If not, contact support for return options.
Returns, Exchanges & Refunds
What is the exchange policy?
You can exchange items if they’re the wrong size and within 14 days of delivery. The customer pays for reverse shipping and re-delivery (for instance ₹100 one-way). Items worn, washed, or soiled may be refused. Defective items must be approved before return.
What is the refund policy for prepaid orders?
If the order is canceled before shipping, refunds are processed to your original payment source and typically reflect in 7-10 business days.