Order & Payment
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How do I place my order? Browse the products, choose your size if needed, click “Add to Cart,” then proceed to Checkout. You can log in or continue as a guest, fill your shipping details, and make payment to place the order.
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Do you offer Cash on Delivery (COD)? Yes. Cash on Delivery is available for delivery addresses in India, with a flat ₹25 delivery charge per order. Prepaid orders (UPI, cards, net banking, wallets) ship free.
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How will I know my order is placed successfully? You will receive a confirmation email with your order details and ID. Later, you’ll get another email once your order is shipped.
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What if my payment fails but money is deducted? Check your bank account first. Usually, the amount gets reversed within 7-10 business days. For help, contact us at norelle.hello@gmail.com.
Shipping & Delivery
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How do I receive my order? Your order will be delivered to your address via a trusted courier service. Estimated delivery is 5–10 business days from when you place your order (depending on location). The items arrive in sealed packages.
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How long will delivery take? Estimated delivery is 5–10 business days from when you place your order, depending on your location. This includes the time to print and prepare your order as well as time in transit. During peak seasons or unforeseen delays, it may take a little longer.
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What if my order is undeliverable? If the courier cannot deliver and returns the package, we’ll reship the order. For prepaid orders, you don’t lose your order — we’ll arrange delivery again.
Order Tracking & Changes
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How should I check my order status? Log in to your account → go to “My Orders” or “Track Order.” You can also use the “Track Order” link and enter your order ID to see updates.
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Can I cancel or amend my order? Changes (address, product, etc.) can’t be made once processing starts. But you may cancel within a small grace period if the “Cancel Order” button is visible in your account. If not, contact support via norelle.hello@gmail.com.
Returns, Exchanges & Refunds
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What is the exchange policy? You can exchange items if they’re the wrong size and within 7 days of delivery. The customer pays for reverse shipping and re-delivery (for instance ₹100–₹250). Items worn, washed, or soiled may be refused.
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What is the refund policy for prepaid orders? If the order is canceled before shipping, refunds are processed to your original payment source and typically reflect in 7-10 business days.